Technical Support Engineer - Cobaltine Ventures Customer Care LLC (Khalifa City)

Cobaltine Ventures Customer Care LLC has an opening for a Technical Support Engineer based in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Temporary; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-006213

• Technical support experience
• Understanding of networks and APIs
• Degree in IT
• Written communication
• Strong problem-solving
• 2+ years of relevant experience

Transport allowance, Annual flight ticket, Annual leave of 30 days, Training allowance, End-of-service gratuity as per UAE law, Housing allowance