Senior Customer Service Representative - Orjuwan Partners Telecom Services (Sheikh Zayed Road)

Orjuwan Partners Telecom Services is looking for a Senior Customer Service Representative to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Resolve queries and log cases
• Handle inbound calls, chat and email

Requisition: JR-26-006170

• Shift flexibility
• Clear communication in English; Arabic is a plus
• Customer service experience
• Patience and empathy
• Computer proficiency
• 5+ years of relevant experience

Professional certification support, Housing allowance, Medical insurance, Relocation support, Annual leave of 30 days, Annual flight ticket, Visa and Emirates ID processing