Call Centre Team Leader - Orjuwan Partners Telecom Services (Sheikh Zayed Road)

Join Orjuwan Partners Telecom Services as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Report KPIs and trends
• Run daily huddles
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-006160

• Workforce management knowledge
• Calm under pressure
• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills
• 2+ years of relevant experience

Staff meals, Housing allowance, Transport allowance, Performance bonus, Professional certification support, Medical insurance