Junior Technical Support Engineer - Cobaltine Ventures Customer Care LLC (Al Ain)

Join Cobaltine Ventures Customer Care LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Al Ain, UAE. Employment type: Internship.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues

Requisition: JR-26-006064

• Degree in IT
• Technical support experience
• Strong problem-solving
• Understanding of networks and APIs
• Written communication

Housing allowance, Annual leave of 30 days, End-of-service gratuity as per UAE law, Annual flight ticket