Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Al Majaz)

Oryx Hill Group Contact Centre LLC has an opening for a Technical Support Engineer based in Sharjah.

Location: Al Majaz, Sharjah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers

Requisition: JR-26-006061

• Understanding of networks and APIs
• Degree in IT
• Written communication
• Technical support experience
• Strong problem-solving
• 2+ years of relevant experience

Annual leave of 30 days, Staff meals, Medical insurance, Transport allowance, Visa and Emirates ID processing, Training allowance