Junior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (KEZAD)

Join Oryx Hill Group Contact Centre LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: KEZAD, Abu Dhabi, UAE. Employment type: Contract.

Key responsibilities:

• Report KPIs and trends
• Manage schedules and attendance
• Handle escalations
• Coach agents and monitor quality
• Run daily huddles

Requisition: JR-26-006033

• Calm under pressure
• 2+ years as a call centre team leader
• Coaching skills
• Reporting skills
• Workforce management knowledge

Medical insurance, Performance bonus, Annual flight ticket, Training allowance, Visa and Emirates ID processing, Annual leave of 30 days, Professional certification support