Senior Call Centre Team Leader - Hadiya Partners Customer Care LLC (Ajman)

Hadiya Partners Customer Care LLC has an opening for a Senior Call Centre Team Leader based in Ajman.

Location: Ajman, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Coach agents and monitor quality
• Manage schedules and attendance
• Handle escalations
• Run daily huddles
• Report KPIs and trends

Requisition: JR-26-006030

• Workforce management knowledge
• Coaching skills
• Reporting skills
• Calm under pressure
• 2+ years as a call centre team leader
• 5+ years of relevant experience

Medical insurance, Annual flight ticket, Performance bonus, Relocation support, Training allowance, Transport allowance