Senior Technical Support Engineer - Hadiya Partners Customer Care LLC (Sharjah Industrial Area)

Hadiya Partners Customer Care LLC has an opening for a Senior Technical Support Engineer based in Sharjah.

Location: Sharjah Industrial Area, Sharjah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Troubleshoot product and software issues

Requisition: JR-26-006004

• Understanding of networks and APIs
• Written communication
• Technical support experience
• Strong problem-solving
• Degree in IT
• 5+ years of relevant experience

Visa and Emirates ID processing, Professional certification support, End-of-service gratuity as per UAE law, Transport allowance, Performance bonus, Staff meals