Senior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (Dubai Media City)

Orjuwan Group Contact Centre LLC has an opening for a Senior Call Centre Team Leader based in Dubai.

Location: Dubai Media City, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Handle escalations
• Report KPIs and trends
• Manage schedules and attendance
• Run daily huddles
• Coach agents and monitor quality

Requisition: JR-26-005983

• Calm under pressure
• Workforce management knowledge
• Reporting skills
• Coaching skills
• 2+ years as a call centre team leader
• 5+ years of relevant experience

Transport allowance, Annual flight ticket, Annual leave of 30 days, Professional certification support, Training allowance, Medical insurance, Housing allowance