Senior Customer Service Representative - Pinecrest Ventures Telecom Services (DIFC)

Pinecrest Ventures Telecom Services is looking for a Senior Customer Service Representative to join its team in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Handle inbound calls, chat and email
• Escalate complaints promptly
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Resolve queries and log cases

Requisition: JR-26-005946

• Patience and empathy
• Computer proficiency
• Shift flexibility
• Customer service experience
• Clear communication in English; Arabic is a plus
• 5+ years of relevant experience

Annual leave of 30 days, Professional certification support, Visa and Emirates ID processing, Staff meals, Annual flight ticket, End-of-service gratuity as per UAE law, Training allowance