Junior Call Centre Team Leader - Hadiya Partners Customer Care LLC (ADGM Al Maryah Island)

Join Hadiya Partners Customer Care LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: ADGM Al Maryah Island, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Coach agents and monitor quality
• Run daily huddles
• Handle escalations
• Report KPIs and trends
• Manage schedules and attendance

Requisition: JR-26-004205

• Calm under pressure
• Workforce management knowledge
• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills

Training allowance, Transport allowance, Annual leave of 30 days, Medical insurance, End-of-service gratuity as per UAE law