Senior Customer Service Representative - Hadiya Partners Customer Care LLC (DIFC)

Hadiya Partners Customer Care LLC is looking for a Senior Customer Service Representative to join its team in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Resolve queries and log cases
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Escalate complaints promptly

Requisition: JR-26-004203

• Customer service experience
• Patience and empathy
• Shift flexibility
• Computer proficiency
• Clear communication in English; Arabic is a plus
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Relocation support, Housing allowance, Annual leave of 30 days