Senior IT Support Specialist - Sablecrest Software Systems LLC (Al Reem Island)

Sablecrest Software Systems LLC has an opening for a Senior IT Support Specialist based in Abu Dhabi.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Escalate complex issues with clear notes
• Support users on Microsoft 365 and Teams
• Maintain asset records
• Resolve first and second line support tickets
• Set up laptops, accounts and peripherals

Requisition: JR-26-004144

• ITIL awareness is an advantage
• Diploma or degree in IT
• Experience with Windows, macOS and Microsoft 365
• Good customer service skills
• Basic networking knowledge
• 5+ years of relevant experience

Relocation support, Annual leave of 30 days, End-of-service gratuity as per UAE law, Performance bonus