Senior Customer Success Manager - Pinecrest Ventures Telecom Services (Jebel Ali)

Pinecrest Ventures Telecom Services is looking for a Senior Customer Success Manager to join its team in Dubai.

Location: Jebel Ali, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Onboard customers and drive adoption
• Spot churn risk and expansion
• Maintain health scores
• Coordinate with support and product
• Run business reviews and renewals

Requisition: JR-26-004137

• Data-driven approach
• Presentation skills
• Customer success experience in SaaS
• Strong relationship skills
• Arabic and English
• 5+ years of relevant experience

Performance bonus, Professional certification support, Visa and Emirates ID processing, Annual flight ticket, Annual leave of 30 days, Housing allowance, Staff meals