Senior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (JLT)

Jumana Partners Business Services FZ-LLC has an opening for a Senior Technical Support Engineer based in Dubai.

Location: JLT, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base

Requisition: JR-26-004128

• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• Degree in IT
• Written communication
• 5+ years of relevant experience

Staff meals, Housing allowance, End-of-service gratuity as per UAE law, Training allowance, Relocation support, Performance bonus, Annual leave of 30 days