Junior Customer Service Representative - Pinecrest Ventures Telecom Services (Dubai Silicon Oasis)

Pinecrest Ventures Telecom Services has an opening for a Junior Customer Service Representative based in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Handle inbound calls, chat and email
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Follow service scripts and quality standards

Requisition: JR-26-004093

• Clear communication in English; Arabic is a plus
• Customer service experience
• Patience and empathy
• Computer proficiency
• Shift flexibility

Staff meals, Performance bonus, Relocation support, Annual flight ticket, Medical insurance, Visa and Emirates ID processing