Junior Call Centre Team Leader - Xylon Group Customer Care LLC (Al Barsha)

Xylon Group Customer Care LLC has an opening for a Junior Call Centre Team Leader based in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Run daily huddles
• Manage schedules and attendance
• Coach agents and monitor quality
• Handle escalations
• Report KPIs and trends

Requisition: JR-26-004058

• Workforce management knowledge
• Coaching skills
• 2+ years as a call centre team leader
• Reporting skills
• Calm under pressure

Medical insurance, Annual leave of 30 days, Professional certification support, Transport allowance