Junior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (SAIF Zone)

Join Orjuwan Group Contact Centre LLC as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: SAIF Zone, Sharjah, UAE. Employment type: Permanent.

Key responsibilities:

• Run daily huddles
• Handle escalations
• Coach agents and monitor quality
• Manage schedules and attendance
• Report KPIs and trends

Requisition: JR-26-004038

• Workforce management knowledge
• Coaching skills
• 2+ years as a call centre team leader
• Reporting skills
• Calm under pressure

End-of-service gratuity as per UAE law, Annual leave of 30 days, Visa and Emirates ID processing, Training allowance, Medical insurance