Junior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (Khalifa City)

Cobaltine Ventures Customer Care LLC is looking for a Junior Call Centre Team Leader to join its team in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Contract.

Key responsibilities:

• Handle escalations
• Report KPIs and trends
• Run daily huddles
• Coach agents and monitor quality
• Manage schedules and attendance

Requisition: JR-26-004008

• Calm under pressure
• 2+ years as a call centre team leader
• Reporting skills
• Coaching skills
• Workforce management knowledge

Annual leave of 30 days, Professional certification support, Annual flight ticket, Medical insurance, Staff meals