Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Yas Island)

Oryx Hill Group Contact Centre LLC is looking for a Technical Support Engineer to join its team in Abu Dhabi.

Location: Yas Island, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers

Requisition: JR-26-003994

• Written communication
• Degree in IT
• Strong problem-solving
• Technical support experience
• Understanding of networks and APIs
• 2+ years of relevant experience

End-of-service gratuity as per UAE law, Performance bonus, Training allowance, Visa and Emirates ID processing, Annual flight ticket, Professional certification support