Senior Call Centre Team Leader - Cobaltine Ventures Customer Care LLC (JLT)

Join Cobaltine Ventures Customer Care LLC as a Senior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: JLT, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Manage schedules and attendance
• Coach agents and monitor quality
• Report KPIs and trends
• Run daily huddles
• Handle escalations

Requisition: JR-26-003983

• Reporting skills
• Calm under pressure
• Coaching skills
• 2+ years as a call centre team leader
• Workforce management knowledge
• 5+ years of relevant experience

Transport allowance, Housing allowance, Annual leave of 30 days, Annual flight ticket, Staff meals, Training allowance