Call Centre Team Leader - Orjuwan Partners Telecom Services (Masdar City)

Orjuwan Partners Telecom Services has an opening for a Call Centre Team Leader based in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Manage schedules and attendance
• Run daily huddles
• Report KPIs and trends
• Coach agents and monitor quality

Requisition: JR-26-003975

• Calm under pressure
• Coaching skills
• Reporting skills
• Workforce management knowledge
• 2+ years as a call centre team leader
• 2+ years of relevant experience

Staff meals, Medical insurance, Relocation support, Performance bonus, End-of-service gratuity as per UAE law