Technical Support Engineer - Hadiya Partners Customer Care LLC (Mussafah)

Hadiya Partners Customer Care LLC is looking for a Technical Support Engineer to join its team in Abu Dhabi.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-003955

• Understanding of networks and APIs
• Technical support experience
• Written communication
• Degree in IT
• Strong problem-solving
• 2+ years of relevant experience

Transport allowance, Professional certification support, Annual leave of 30 days, End-of-service gratuity as per UAE law, Staff meals, Relocation support, Annual flight ticket