Junior Customer Service Representative - Xylon Group Customer Care LLC (Khalifa City)

Xylon Group Customer Care LLC is looking for a Junior Customer Service Representative to join its team in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Escalate complaints promptly
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Resolve queries and log cases
• Meet CSAT and handling-time targets

Requisition: JR-26-003876

• Patience and empathy
• Customer service experience
• Computer proficiency
• Clear communication in English; Arabic is a plus
• Shift flexibility

Relocation support, Professional certification support, Staff meals, Training allowance