Senior Technical Support Engineer - Xylon Group Customer Care LLC (Mussafah)

Join Xylon Group Customer Care LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues
• Maintain the knowledge base

Requisition: JR-26-003817

• Written communication
• Degree in IT
• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• 5+ years of relevant experience

Visa and Emirates ID processing, Housing allowance, Medical insurance, End-of-service gratuity as per UAE law