Senior Customer Service Representative - Oryx Hill Group Contact Centre LLC (ADGM Al Maryah Island)

Oryx Hill Group Contact Centre LLC is looking for a Senior Customer Service Representative to join its team in Abu Dhabi.

Location: ADGM Al Maryah Island, Abu Dhabi, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Escalate complaints promptly
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Handle inbound calls, chat and email

Requisition: JR-26-003778

• Shift flexibility
• Clear communication in English; Arabic is a plus
• Customer service experience
• Patience and empathy
• Computer proficiency
• 5+ years of relevant experience

Transport allowance, Training allowance, Relocation support, End-of-service gratuity as per UAE law