Senior Customer Service Representative - Cobaltine Ventures Customer Care LLC (Deira)

Cobaltine Ventures Customer Care LLC has an opening for a Senior Customer Service Representative based in Dubai.

Location: Deira, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Resolve queries and log cases

Requisition: JR-26-003733

• Computer proficiency
• Customer service experience
• Patience and empathy
• Shift flexibility
• Clear communication in English; Arabic is a plus
• 5+ years of relevant experience

Medical insurance, End-of-service gratuity as per UAE law, Annual flight ticket, Housing allowance, Performance bonus, Training allowance, Staff meals