Senior Technical Support Engineer - Orjuwan Partners Telecom Services (University City)

Orjuwan Partners Telecom Services is looking for a Senior Technical Support Engineer to join its team in Sharjah.

Location: University City, Sharjah, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-003625

• Understanding of networks and APIs
• Strong problem-solving
• Technical support experience
• Degree in IT
• Written communication
• 5+ years of relevant experience

Professional certification support, End-of-service gratuity as per UAE law, Medical insurance, Visa and Emirates ID processing, Performance bonus, Training allowance, Annual flight ticket