Junior Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Khalifa City)

Jumana Partners Business Services FZ-LLC has an opening for a Junior Technical Support Engineer based in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Maintain the knowledge base
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering

Requisition: JR-26-002915

• Strong problem-solving
• Degree in IT
• Technical support experience
• Written communication
• Understanding of networks and APIs

Housing allowance, Annual leave of 30 days, Relocation support, Medical insurance, End-of-service gratuity as per UAE law, Performance bonus, Visa and Emirates ID processing