Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Deira)

Join Jumana Partners Business Services FZ-LLC as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Manage schedules and attendance
• Coach agents and monitor quality
• Report KPIs and trends
• Run daily huddles
• Handle escalations

Requisition: JR-26-002880

• 2+ years as a call centre team leader
• Coaching skills
• Calm under pressure
• Workforce management knowledge
• Reporting skills
• 2+ years of relevant experience

Housing allowance, Annual leave of 30 days, Annual flight ticket, Medical insurance, Training allowance