Technical Support Engineer - Pinecrest Ventures Telecom Services (JLT)

Pinecrest Ventures Telecom Services is looking for a Technical Support Engineer to join its team in Dubai.

Location: JLT, Dubai, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Communicate clearly with customers

Requisition: JR-26-002820

• Understanding of networks and APIs
• Technical support experience
• Degree in IT
• Written communication
• Strong problem-solving
• 2+ years of relevant experience

Annual flight ticket, Housing allowance, Medical insurance, Training allowance, End-of-service gratuity as per UAE law, Visa and Emirates ID processing, Professional certification support