Junior Call Centre Team Leader - Orjuwan Partners Telecom Services (DIFC)

Join Orjuwan Partners Telecom Services as a Junior Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: DIFC, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Report KPIs and trends
• Coach agents and monitor quality
• Manage schedules and attendance
• Run daily huddles
• Handle escalations

Requisition: JR-26-002794

• Calm under pressure
• Coaching skills
• Workforce management knowledge
• Reporting skills
• 2+ years as a call centre team leader

Housing allowance, Annual leave of 30 days, Annual flight ticket, Staff meals, Professional certification support, Visa and Emirates ID processing, End-of-service gratuity as per UAE law