Call Centre Team Leader - Hadiya Partners Customer Care LLC (Sharjah Industrial Area)

Join Hadiya Partners Customer Care LLC as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Sharjah Industrial Area, Sharjah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Report KPIs and trends
• Coach agents and monitor quality
• Manage schedules and attendance
• Run daily huddles
• Handle escalations

Requisition: JR-26-002781

• 2+ years as a call centre team leader
• Workforce management knowledge
• Coaching skills
• Calm under pressure
• Reporting skills
• 2+ years of relevant experience

Annual flight ticket, Medical insurance, Annual leave of 30 days, Transport allowance, Visa and Emirates ID processing