Junior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Ajman)

Oryx Hill Group Contact Centre LLC has an opening for a Junior Technical Support Engineer based in Ajman.

Location: Ajman, UAE. Employment type: Full-time.

Key responsibilities:

• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-002777

• Strong problem-solving
• Degree in IT
• Technical support experience
• Understanding of networks and APIs
• Written communication

Medical insurance, Transport allowance, Performance bonus, Staff meals, End-of-service gratuity as per UAE law, Training allowance, Annual flight ticket