Customer Service Representative - Xylon Group Customer Care LLC (DIFC)

Xylon Group Customer Care LLC has an opening for a Customer Service Representative based in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email
• Escalate complaints promptly
• Follow service scripts and quality standards
• Resolve queries and log cases

Requisition: JR-26-002766

• Customer service experience
• Patience and empathy
• Computer proficiency
• Shift flexibility
• Clear communication in English; Arabic is a plus
• 2+ years of relevant experience

Annual leave of 30 days, Transport allowance, Relocation support, Annual flight ticket, Performance bonus