Senior Technical Support Engineer - Orjuwan Group Contact Centre LLC (Mussafah)

Orjuwan Group Contact Centre LLC has an opening for a Senior Technical Support Engineer based in Abu Dhabi.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk

Requisition: JR-26-002734

• Understanding of networks and APIs
• Strong problem-solving
• Technical support experience
• Degree in IT
• Written communication
• 5+ years of relevant experience

Training allowance, Medical insurance, Annual leave of 30 days, Professional certification support, Performance bonus, End-of-service gratuity as per UAE law