Senior Customer Success Manager - Hadiya Partners Customer Care LLC (Business Bay)

Join Hadiya Partners Customer Care LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: Business Bay, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Run business reviews and renewals
• Onboard customers and drive adoption
• Spot churn risk and expansion
• Maintain health scores
• Coordinate with support and product

Requisition: JR-26-002698

• Data-driven approach
• Customer success experience in SaaS
• Arabic and English
• Strong relationship skills
• Presentation skills
• 5+ years of relevant experience

Visa and Emirates ID processing, Professional certification support, Housing allowance, Relocation support, Performance bonus, Staff meals