Senior Customer Success Manager - Hadiya Partners Customer Care LLC (Dubai Media City)

Join Hadiya Partners Customer Care LLC as a Senior Customer Success Manager and help us grow our customer support operations in the UAE.

Location: Dubai Media City, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Coordinate with support and product
• Onboard customers and drive adoption
• Run business reviews and renewals
• Spot churn risk and expansion
• Maintain health scores

Requisition: JR-26-002606

• Presentation skills
• Strong relationship skills
• Customer success experience in SaaS
• Data-driven approach
• Arabic and English
• 5+ years of relevant experience

Professional certification support, Medical insurance, Performance bonus, End-of-service gratuity as per UAE law