Junior Technical Support Engineer - Orjuwan Group Contact Centre LLC (Mussafah)

Orjuwan Group Contact Centre LLC is looking for a Junior Technical Support Engineer to join its team in Abu Dhabi.

Location: Mussafah, Abu Dhabi, UAE. Employment type: Contract.

Key responsibilities:

• Troubleshoot product and software issues
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base

Requisition: JR-26-002600

• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• Degree in IT
• Written communication

Visa and Emirates ID processing, Professional certification support, Training allowance, Transport allowance, End-of-service gratuity as per UAE law