Call Centre Team Leader - Xylon Group Customer Care LLC (Sharjah Industrial Area)

Join Xylon Group Customer Care LLC as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Sharjah Industrial Area, Sharjah, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Coach agents and monitor quality
• Run daily huddles
• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-002595

• Workforce management knowledge
• Calm under pressure
• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills
• 2+ years of relevant experience

Housing allowance, Annual leave of 30 days, Training allowance, End-of-service gratuity as per UAE law