Technical Support Engineer - Xylon Group Customer Care LLC (Dubai Investments Park)

Xylon Group Customer Care LLC is looking for a Technical Support Engineer to join its team in Dubai.

Location: Dubai Investments Park, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering

Requisition: JR-26-002495

• Technical support experience
• Understanding of networks and APIs
• Degree in IT
• Strong problem-solving
• Written communication
• 2+ years of relevant experience

End-of-service gratuity as per UAE law, Performance bonus, Visa and Emirates ID processing, Staff meals