Technical Support Engineer - Xylon Group Customer Care LLC (Downtown Dubai)

Xylon Group Customer Care LLC has an opening for a Technical Support Engineer based in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Maintain the knowledge base
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues

Requisition: JR-26-002472

• Degree in IT
• Strong problem-solving
• Technical support experience
• Written communication
• Understanding of networks and APIs
• 2+ years of relevant experience

Relocation support, Transport allowance, Training allowance, Housing allowance, Visa and Emirates ID processing, Professional certification support