Senior IT Support Specialist - Vantage Dunes Software Systems LLC (Masdar City)

Vantage Dunes Software Systems LLC has an opening for a Senior IT Support Specialist based in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Temporary; 5-9 years of experience.

Key responsibilities:

• Maintain asset records
• Support users on Microsoft 365 and Teams
• Resolve first and second line support tickets
• Escalate complex issues with clear notes
• Set up laptops, accounts and peripherals

Requisition: JR-26-002424

• ITIL awareness is an advantage
• Experience with Windows, macOS and Microsoft 365
• Good customer service skills
• Diploma or degree in IT
• Basic networking knowledge
• 5+ years of relevant experience

Professional certification support, Medical insurance, Relocation support, End-of-service gratuity as per UAE law, Training allowance, Annual leave of 30 days, Performance bonus