Customer Service Representative - Oryx Hill Group Contact Centre LLC (Deira)

Join Oryx Hill Group Contact Centre LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Deira, Dubai, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Escalate complaints promptly
• Handle inbound calls, chat and email
• Meet CSAT and handling-time targets
• Resolve queries and log cases
• Follow service scripts and quality standards

Requisition: JR-26-002393

• Patience and empathy
• Shift flexibility
• Customer service experience
• Computer proficiency
• Clear communication in English; Arabic is a plus
• 2+ years of relevant experience

Visa and Emirates ID processing, Staff meals, Housing allowance, End-of-service gratuity as per UAE law, Training allowance