Junior Technical Support Engineer - Xylon Group Customer Care LLC (Deira)

Xylon Group Customer Care LLC has an opening for a Junior Technical Support Engineer based in Dubai.

Location: Deira, Dubai, UAE. Employment type: Permanent.

Key responsibilities:

• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering

Requisition: JR-26-002373

• Degree in IT
• Written communication
• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving

Annual flight ticket, Housing allowance, Professional certification support, Staff meals, Relocation support, Transport allowance