Senior Technical Support Engineer - Orjuwan Partners Telecom Services (Al Barsha)

Orjuwan Partners Telecom Services is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Troubleshoot product and software issues
• Communicate clearly with customers
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering

Requisition: JR-26-002361

• Technical support experience
• Written communication
• Strong problem-solving
• Understanding of networks and APIs
• Degree in IT
• 5+ years of relevant experience

Relocation support, Transport allowance, End-of-service gratuity as per UAE law, Professional certification support, Annual leave of 30 days, Medical insurance, Staff meals