Customer Service Representative - Oryx Hill Group Contact Centre LLC (Dubai Investments Park)

Join Oryx Hill Group Contact Centre LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Dubai Investments Park, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Handle inbound calls, chat and email
• Follow service scripts and quality standards
• Escalate complaints promptly
• Meet CSAT and handling-time targets
• Resolve queries and log cases

Requisition: JR-26-002356

• Patience and empathy
• Clear communication in English; Arabic is a plus
• Customer service experience
• Computer proficiency
• Shift flexibility
• 2+ years of relevant experience

Housing allowance, Performance bonus, Professional certification support, Relocation support, Training allowance