Call Centre Team Leader - Hadiya Partners Customer Care LLC (Sheikh Zayed Road)

Hadiya Partners Customer Care LLC has an opening for a Call Centre Team Leader based in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Coach agents and monitor quality
• Manage schedules and attendance
• Run daily huddles
• Report KPIs and trends
• Handle escalations

Requisition: JR-26-001697

• Calm under pressure
• Coaching skills
• Reporting skills
• 2+ years as a call centre team leader
• Workforce management knowledge
• 2+ years of relevant experience

Annual leave of 30 days, Visa and Emirates ID processing, End-of-service gratuity as per UAE law, Housing allowance, Staff meals, Transport allowance