Senior Technical Support Engineer - Xylon Group Customer Care LLC (Khalifa City)

Xylon Group Customer Care LLC has an opening for a Senior Technical Support Engineer based in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues

Requisition: JR-26-001637

• Understanding of networks and APIs
• Written communication
• Degree in IT
• Strong problem-solving
• Technical support experience
• 5+ years of relevant experience

Medical insurance, Housing allowance, Annual flight ticket, Performance bonus, Training allowance, Visa and Emirates ID processing, End-of-service gratuity as per UAE law