Junior Customer Service Representative - Xylon Group Customer Care LLC (Dubai Media City)

Join Xylon Group Customer Care LLC as a Junior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Dubai Media City, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Escalate complaints promptly
• Follow service scripts and quality standards
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email

Requisition: JR-26-001624

• Patience and empathy
• Clear communication in English; Arabic is a plus
• Shift flexibility
• Customer service experience
• Computer proficiency

Performance bonus, End-of-service gratuity as per UAE law, Medical insurance, Staff meals, Professional certification support